Job Title: Field Service Engineer (FSE)
Reports To: SVP Strategic Innovations
Position Scope: Full Time
Position Level: Senior Engineer
Location: South-East USA
Travel: 60% – 80%
ABOUT XACT ROBOTICS:
XACT Robotics prides itself on finding the best talent, expecting extreme ownership, and maintaining a culture that is unparalleled. A career at XACT Robotics is more than a job, it’s personal. Employees have passion, drive, and a winning spirit that allow for a fast-paced environment that is effective, empowering and fun.
The Field Service Engineer (FSE) is responsible for leading, planning and execution of all service activities. This position provides a high level of service to customers and provides support of all system, technical and equipment challenges that may arise in the field. (i.e. installation, repair, service, maintenance, or enhancement of hardware and/or software products).
Responsible for planning and executing service processes following the required documentation.
This role requires strong technical skills, the ability to work independently and with cross functional teams: Marketing, Sales, Sales Operations, Engineering, Product Management, R&D, RA/QA, etc.
We are looking for a highly motivated, self-directed individual who will thrive in a fast start-up environment and possess strong interpersonal skills.
QUALIFICATIONS & REQUIREMENTS:
*Employee is regularly required to be independently mobile and interact with a computer.
It is the policy of XACT Robotics to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, XACT Robotics will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employee assigned to this classification. Descriptors within are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
XACT ACE™ Robotic System is the world’s first and only hands-free robotic system that combines advanced image-based procedure planning and navigation with robotic instrument insertion and non-linear steering capabilities.