Job Title: Field Service Engineer – New England
Reports To: VP of Service
Position Scope: Exempt
Location: New England / South of Boston
About XACT Robotics:
XACT Robotics is a rapidly growing medical robotics startup company. Our technology is designed to be compatible with a broad range of imaging modalities, capable of delivering various instruments to a desired target for a wide range of clinical applications and indications.
Working at XACT Robotics allows you to exercise your creativity. We encourage our employees to develop themselves, grow their careers and execute meaningful technologies that make an impact on the lives of patients.
If you have passion, drive, and a winning spirit, don`t miss this opportunity.
The Field Service Engineer (FSE) is responsible for leading, planning and execution of all service activities. This position provides a high level of service to customers and provides support of all system, technical and equipment challenges that may arise in the field. (i.e. installation, repair, service, maintenance, or enhancement of hardware and/or software products).
Responsible for planning and executing service processes following the required documentation.
This role requires strong technical skills, the ability to work independently and with cross functional teams: Marketing, Sales, Sales Operations, Engineering, Product Management, R&D, RA/QA, etc.
We are looking for a highly motivated, self-directed individual who will thrive in a fast start-up environment and possess strong interpersonal skills.
QUALIFICATIONS & REQUIREMENTS:
The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this classification. Descriptors within are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.
Equal Employment Opportunity:
XACT Robotics is proud to be an equal opportunity employer. It is the policy of XACT to provide equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, XACT will provide reasonable accommodations for qualified individuals with disabilities.
XACT ACE™ Robotic System is the world’s first and only hands-free robotic system that combines advanced image-based procedure planning and navigation with robotic instrument insertion and non-linear steering capabilities.